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Documentation Subscribe to Feeds Follow Updates! Where to? Home Search How-tos FAQs Documentation Support runbox.com Home Search How-tos FAQs Documentation Support runbox.com You are here: Runbox Help Runbox Help Runbox is a fully-featured email service that you can use with your web browser , an email program like Thunderbird , Outlook , Apple Mail or with your mobile phone . Runbox 7 launch for new customers Starting in 2020 new users will be given the new Runbox 7 web app as their default webmail interface. The help documents on this website mostly relate to the older Runbox 6 interface which is still available to all customers. You can find a dedicated Runbox 7 Help page and a series of blog posts about the new features in Runbox 7 . Status page Please check our status page before contacting support about service availability. Search Common help topics New customers Accessing your account Getting started with webmail Personal customers Business customers About Runbox Free Trial & 60 day guarantee Recommended browsers Usernames and Passwords Problems logging in Setting up two factor authentication (2FA) & application passwords Changing your username Using the webmail Recommended browsers Folder management Preferences and settings Changing the name that I send messages from Setting up an email program Using your own domain Subscriptions & payments Using an email program Set up guides for recommended email programs Server details for use with email programs Encryption with an email program Setting up your domain for use with Runbox SPF records DKIM signing My bank card is declined I have a question about a charge for my account Upgrading or downgrading your account plan Problems receiving messages Problems sending messages Main & sub-accounts I am not receiving email from certain people who I know are sending me email. Messages to addresses using my domain are being rejected/not received I get an error message when trying to send messages from my email program Messages are returned to me undelivered when I send to a specific address Difference between main and sub-accounts Creating sub-accounts How-tos For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos . Documentation In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself. Frequently Asked Questions and Problem Solving If you have a question about Runbox it’s likely that it has already been asked and answered by us. Have a look at our FAQ and you might get the answer right away. We also have a Problem Solving page that might help you resolve any difficulties you are having with things like logging in, payments and sending/receiving email. Getting support If you can’t find the answer to your question, or need help with your account, you can contact Runbox Support . Using our Support Center at support.runbox.com Sending us an email at support@ null runbox.com Tweet us @Runbox (for general questions only, please don’t include account details in tweets) Please read the Runbox Support Guide before contacting us. ©2024 Runbox...